Frequently Asked Questions

How Long is a Session?
How Many Sessions Will I Need?
What Shall I Wear?
What Happens on my 1st Session?
What Do I Need to Bring With Me?
Do I Need a Referral from My Doctor?
Are you Recognized by Medical / Health Schemes?
How Do I Make an Appointment?
How Do I Know you are Qualified?
How Do I Pay?

How Long is a Session?
An initial Assessment is up to 1 hour depending on the complexity of your condition. Follow up sessions will range between 30 -60 minutes.

How Many Sessions will I Need?
You will be advised after the initial assessment, it varies from patient to patient and depending on the injury.

What Shall I Wear?
You can wear whatever you feel comfortable in unless told otherwise when you make your appointment. You may need to undress during the assessment / treatments and therefore you may feel more comfortable to bring shorts or a vest top to the session.

What Happens on My 1st Session?
You will be initially asked questions about your current problem, any previous medical problems, any medication you may be taking and how your daily activities are currently being affected i.e. sleeping, walking, driving, your job.

Then the physiotherapist will examine the problem and surrounding areas. For this you may be asked to undress to examine the area fully (underwear or shorts & T shirt must be worn).

At the end of the session the Physiotherapist will explain what your problem is, any underlying causes and what you can do to help yourself. You will usually be given advice and exercises. Where appropriate we will start treating at the 1^st session as time allows.

What do I Need to Bring with Me?

A list of any medical conditions or medications you may be taking. Some patients like to bring shorts and a vest top to change into as you will probably be asked to undress during the assessment / treatment to your underwear. If you are claiming on Insurance your policy details and authorization.

Do I Need a Referral from My Doctor?

No, a referral is not necessary unless you wish to claim on your health insurance. Please check with your Health Insurance provider as policies vary.

Are you recognised by Medical / Health Insurance Schemes?

The Clinic and staff are recognized by all major insurance schemes such as BUPA, PPP and HSA.

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How do I make an appointment?

You can make an appointment either by calling us on 01628 669444 or by calling in and seeing us at the Centre, the line is open from 10.00am - 5.30pm, Monday - Friday.

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How do I know if you are qualified?

All Physiotherapists must be registered with the Health Professions Council (HPC) to practice in the UK. Only HPC registered Physiotherapists are employed in the practice. For further details see www.hpc-uk.org

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How do I pay?

We accept cash, cheques or all major credit / debit cards. If you are claiming on a Health Insurance Policy you must bring in the policy details to the 1^st session including authorisation codes if applicable and details of any policy excess.

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© Copyright Flames Physiotherapy Centre 2012